Our 100% satisfaction guarantee starts with the core value that we treat everyone’s home as if it belonged to our mother or grandmother. We do that because we want our clients to know we have their best interest at heart every time. If we don’t leave a client completely satisfied, we’re going to make it right, and that’s one of the things that makes Boulden Brothers unique. Lots of other companies have a concrete guarantee—it’s good right until they leave your concrete driveway. We’ve been in business and going strong for 72 years because we stand behind our work, 100%. Every time someone from our team visits a home, they understand the level of care, commitment, and concern we have for our clients.

Who We Hire

In order to back up our 100% satisfaction guarantee, we can only hire the best people. Everyone must understand and live our values. It’s very difficult to reach the level of team that we’ve put together, but we accomplish this by training on a regular basis several times a week. You’ll see it reflected across the entire Boulden Brothers team. Not only do we hire people with a great attitude and the skills to do the job, but we also take it a step further. We do a drug test and criminal background check on everybody we hire because we want to be comfortable with everyone that we send to a client’s home. We want to be completely sure that you’re going to be safe, secure, and happy with the work we do.

Vendors We Work With

We only deal with vendors that stand behind their products (just like how we stand behind our work). There are many great brands out there, but the important part to consider is, does a dealer (like us) have the clout to get the distributor or wholesaler to make it right if you ever have a problem? We’ve been in business since 1946, and we have some longstanding relationships with the manufacturers of many of the products we carry. They like working with us because we treat them with the same respect that we give to our clients.

Membership Plans

When we’re in a home, we’ll offer membership plans for those who want to have regular maintenance performed on their system along with priority service and discounts on future repairs. It’s a great way for homeowners to find someone that will remember to do maintenance on the system so it will last as long as possible and operate as efficiently as it can. It fits right alongside the 100% satisfaction guarantee to make sure clients are protected 24 hours a day, 365 days a year.

Contact Boulden Brothers and ask about our 100% satisfaction guarantee if you’re thinking about getting an estimate for your house. You can reach Boulden Brothers by giving us a call or contacting us online.

One of the core values that we have is to treat everyone’s home as if it belonged to our mother or grandmother. The bottom line is, we would never recommend something that isn’t in the client’s best interest. Because our focus is to make sure we help homeowners meet their goals, we have a no sales pressure guarantee.

Make Informed Decisions

When people ask us about higher efficiency equipment, one of the steps we will go through is to explain the savings you’ll obtain from the higher efficiency and compare it to the additional cost involved in buying the equipment. We will also go through a repair vs. replacement analysis. There are many times when we will recommend that the system be repaired, but there are also times when the system is becoming old and replacement parts are more difficult to find. If the system is less reliable and less efficient, we will likely make a recommendation to replace it. This knowledge will allow you to make an informed decision without being put under any pressure.

If a homeowner does want to choose high efficiency or ultimate efficiency equipment, we’ll be happy to help. However, we won’t try to make suggestions for items that you don’t need. Whether you’re considering a conversion from oil to gas, gas to heat pump, or whatever the case may be, we make sure the entire process is pressure-free and easy. Ultimately, in order for clients to be happy, they must select the system that’s best for them. It’s our job to work with clients to makes sure we’re meeting their needs in the home, and not just to put pressure on them to go with the item that we think is best.

Clear, Consistent Pricing

There aren’t many companies founded in 1946 that are still in business today. The ones that have stood the test of time realize that there’s only one chance to do things right. That’s why we aren’t just going to give you a price written on the back of a napkin. It’s always going to be a complete proposal explaining what we will do and how we will get it done. There will be absolutely no room for surprises. Additionally, everyone gets the same price because we have a published price book that clearly shows every size of equipment we offer and how much every item costs. We don’t scale our prices based on what kind of car you have sitting in your driveway.

Contact us to see how well our no sales pressure guarantee will work for you. It never hurts to find out all the facts you need to make an informed decision. Give Boulden Brothers a call or contact us online.

We have an apples to apples guarantee so clients have the peace of mind in knowing that if they are able to find a comparable system for less money, we guarantee that we’ll match the price. Apples to apples means looking at the level of service that we provide, the efficiency of the equipment, and all the add-ons we perform to make sure our competitor is offering everything at the same level. If someone else can do it for less, we’ll make sure to refund the difference.

Most people like to talk to two or three different companies to see how they stack up with each other. The fact is, if you’re talking to full service companies with the same level of care, commitment, and concern for clients as we provide at Boulden Brothers, we simply don’t believe that anyone else can do it for less than we do. When homeowners go out and shop around, they usually find out that this is the case. You can always find something for less, but when you start to dig, you inevitably find that the quality of the equipment, efficiency, installation standards, or the skills and background of their technicians is less than what the Boulden Brothers offer.

Look at Competitors’ Standards

Is the company licensed, insured, and bonded? Do they perform criminal background checks and drug tests to make sure the people on their team are worthy of visiting your home? Some companies simply aren’t qualified to do the job, and this is where the customer is vulnerable. One of our core values is if we wouldn’t send someone into our own home, our mother’s house or our grandmother’s house, we wouldn’t send them into one of our client’s homes either. We make sure that every single person on our team is someone that we’re comfortable having in our home and representing Boulden Brothers.

We Help You Compare

If you obtain a written estimate from another HVAC company, we can go over it with you and help make sure it’s a true apples to apples comparison. In many cases, we are the first heating/cooling company to visit the home. Homeowners will often decide to get multiple estimates afterward, so we like to offer to come back and make sure they’re getting exactly what they expect. If it turns out that a competitor is a level comparison to us, that’s when the guarantee kicks in.

How Often Do Competitors Stack Up?

Not very often, when we actually examine the total package including the warranties, guarantees, quality of equipment, efficiency, and all the steps that go into a Boulden Brothers installation. Once we look at what we do, why we do it, and why it’s different, in many cases we’re providing much more value for the same amount of money.

Contact us to see how the apples to apples guarantee works for you. If you think you’ve found a competitor providing the same value for a lower rate, give Boulden Brothers a call or contact us online.

If you think something might be wrong with your HVAC system, it’s time to get a service call. The process of booking a service call with Boulden Brothers is somewhat similar to booking an estimate. However, we’ll need to get a little bit more information to make sure we can send the proper technician out to the home. Right when you call us, you’ll get to speak with one of our trained client care representatives. They do a great job of gathering the relevant information we need, determining the type of problem you’re having, and giving you a date and timeframe for when we can come out for your appointment.

When can I call?

Phones are answered 24 hours a day. If you call from 7:00 a.m. to 8:00 p.m., you’ll reach our office. After 8:00 p.m. calls are directed to a live answering service. If clients request a repair visit be scheduled for that evening, the call will be transferred to the Boulden Brothers manager on call. They will take the information and dispatch a technician as soon as possible.

What happens after I schedule a service call?

We will call the evening before to confirm the appointment and again when the technician is on the way. You will also receive a text message with a photo of the technician along with an accompanying bio so you can be secure in knowing exactly who will visit your home. The technician will arrive in a Boulden Brothers branded truck, wearing a Boulden Brothers uniform, and carrying a Boulden Brothers ID badge.

When the technician arrives at your home, they will find out more about the problem by asking about the age of the home along with any other issues you may be having. The process is similar to a doctor’s visit, where the goal is to obtain as much information as possible to ensure they can make the right diagnosis. Once the technician has a better idea about what is going on, they will perform a diagnostic of the system. Then they will meet with you to let you know what your options are to best suit your needs.

How does the technician obtain replacement parts?

The vast majority of repairs will happen the same day, from parts the technician has on the truck. Unfortunately, it is impossible to have every part because some items are special order, rare, or unusual parts that just wouldn’t be stocked in our truck (or any service company’s truck).

Upfront Pricing

One of our most important priorities is to provide you with an upfront price so you’ll know exactly what the investment will be in order to get your system up and running again. You never have to stand over the technician with a stopwatch, wondering what the bill will total. With Boulden Brothers you’ll always get an upfront price and know exactly what to expect.

Schedule a service call with Boulden Brothers if you think your HVAC system isn’t behaving normally. Give us a call or contact us online.

Because we want to make it as easy as possible for homeowners to book an estimate, there are two simple ways to get it done: If you happen to realize that you would like an estimate while a Boulden Brothers technician is in your home, they will be able to assist you by calling you into the office to speak with our project coordinator. Or if you’ve obtained our phone number from the radio, in the newspaper, online, etc., just call us and we’ll immediately transfer you to our project coordinator to get the process started.

What will happen when I call in?

The project coordinator will gather all the relevant information about your home so that our project manager will be prepared to meet your expectations and address your specific needs once he makes the visit. Some of the information we’ll be gathering is the age of the current system, whether it’s natural gas, propane, oil, or electric, and what it is that you’re looking to do (e.g., switch from oil or heat pump to gas). We’ll also ask for the day and time that you would like the appointment. The project coordinator will email you a free pamphlet about what to expect during the process of trying to find an HVAC contractor.

If you don’t know all the exact details about when your system was installed, we will certainly be able to find out once we’re in your home. (More often than not, a homeowner’s equipment ends up being even older than they thought.) Based off of the serial number, we can tell when the equipment was manufactured and get a good idea of approximately how old the system is.

What happens once I set an appointment?

We’ll call you the evening before to confirm the appointment and again when the project manager is on his way. Because want to make everything as stress-free as possible, you’ll receive a text message showing a photo of the project manager along with his bio. Our clients tend to love this feature because it give a bit of information about the person who will visit your home. Additionally, it’s great to know that the person who shows up at your door will arrive in a Boulden branded truck, wearing a Boulden uniform, and carrying a Boulden ID badge. We do everything we can to make sure your home and your family stays safe.

Once the project manager gets to your home, the first thing they will do is confirm the information we obtained to make sure it’s accurate. Most importantly, though, they will need to find out a little bit more about your family and home to make sure we do everything we can to meet your expectations for the new system. Next, we perform a full engineering analysis to determine the heat loss and heat gain in the home. (This is a unique feature we provide, but we think it should be done by every heating/cooling contractor.) The analysis will tell us the number of BTUs we need for heating or cooling to ensure we’re installing properly sized equipment that will run as efficiently and as long as possible. The entire process, from beginning to end, will take approximately 60 to 90 minutes. During that time, we’ll make sure to address every issue and concern you may have.

How long will it take for you to figure out a plan?

More than likely we’ll be able to come up with a plan while we’re still at your home. Of course, there are extremely rare occasions when something is unusual or complex and the engineering needs must be met outside your home before we can provide you with information. However, about 98% of the time we’ll be able to discuss a complete list of options that best suit your needs while at your home.

What’s next

We like to ask for a decision because if we’re doing our job correctly, we should have addressed all of our client’s needs. There are times of year when we offer different promotions or specials. If there is something that we’re currently offering, we will make sure to let you know. The most important timeframe for clients tends to be when they are available and/or when they would like the installation to be completed. After all, most people don’t want to wait for weeks if they’re met with an unexpected surprise and it’s extremely hot or cold outside. In many cases we can set up an installation date for the next day.

We know that homeowners want to make an informed decision. Going with Boulden Brothers is always going to be a good choice in terms of value for the service we provide. If you’re in the process of trying to find an HVAC contractor, get scheduled for an estimate today by giving Boulden Brothers call or contacting us online.

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There are plenty of DIY projects that a homeowner can do comfortably. However, there are certain kinds of projects that people shouldn’t even think about attempting to do on their own. If someone wants to install a dimmer or replace an existing switch/outlet, it’s possible to do the job safely with some preparation. That being said, you still need to use great caution. For instance, you’d want to make sure that you don’t get an unwanted surprise when you think you’re working on a circuit that’s turned off only to find that it actually still has power. Even at home voltage, the outcome can be disastrous.

The average person probably doesn’t have expertise in adhering to code. Electrical codes change quite regularly (most of the time, for safety reasons). Unless you’re dealing with a very minor repair, the task is probably outside of most people’s ability to perform safely. I think I’m pretty handy, so I’ll change lights, install switches, and do minor things like that. But when it comes to the electrical panel, I won’t even get a screwdriver near it to take the cover off. Anything that involves changing out breakers or managing circuits is probably beyond what a homeowner can do safely.

I can think of many examples across all of our trades where someone tried to do a DIY project and ended up making the situation way worse than when they started. Someone tried to make a toilet repair and ended up with a flood. People will also try to put thermostats on their furnace and end up wiring it incorrectly. All of a sudden, the board on the furnace is blown out, resulting in the need for a major furnace repair. We frequently get situations where a client will call and say their husband or wife tried to install something and now the whole circuit doesn’t work. Nothing in the room turns on anymore. It would have cost them much less (not just money, but time and frustration) if they would have just called us instead of trying to perform the task themselves.

I wouldn’t say that electric mishaps occur as often, because people are less willing to attempt electrical work. However, I’ve certainly heard my share of mishaps over the years. If you have any doubts about tackling a DIY job, play it safe and smart. Call a qualified professional instead. Boulden Brothers can help you with any task that you’d want a residential electrician to perform, from changing an outlet or switch to instilling dimmers, lights, or ceiling fans. We can help if you have a problem with your electrical panel or if you need a new panel installed. For people with very old homes, you might have fuses instead of a panel. We’ll be able to make sure your home has adequate electricity, all the way up to installing standby generators.

Unfortunately, many house fires each year are related back to a faulty electrical system. Be smart and safe when it comes to DIY projects. Whenever you’re dealing with electrical issues, get a qualified professional to make sure the job is done right. Contact the Pros at Boulden Brothers by giving us a call or contacting us online.

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It’s a tough time of year for people who are suffering from asthma and/or allergies. Many of us assume that we can just stay inside during the worst days of allergy season. Unfortunately, the EPA has said repeatedly that the air quality is actually worse indoors. Poor indoor air quality leads to irritation of the eyes, nose, and throat. You can also get headaches, dizziness, or fatigue. That’s bad for everyone, but it certainly exacerbates the effects of asthma and allergies (especially in kids).

Polluted air has been proven to cause 94% of all respiratory problems. People don’t think about it often, but about around 40,000 dust mites can live on a single ounce of dust. (It’s not just the dust mites that are the problem. They leave nasty waste behind, too.) The average person inhales about 3,500 gallons of air each day. Accounting for size, children actually inhale more particles than adolescents or adults.

What active measures can you take to ensure that your home’s air quality is up to par? We recommend a product called MicroPower Guard. It’s an electric filtration system that’s dramatically more efficient than a run-of-the-mill dime store filter. It works by sliding into the space of your HVAC system’s existing filter. It fits right into systems designed for a standard 1” thick filter. (Sometimes we might have to make small changes so that your system will accommodate the filter.) It also requires power, so we either wire it directly into the HVAC system’s control board or simply plug the unit into the nearest wall outlet.

Maintenance of the MicroPower Guard filters is straightforward. It has a portion that needs to be replaced quarterly (under average use) and a portion that can be cleaned.

There’s no doubt about the benefits of good air quality. Boulden Brothers can take a look at your home’s HVAC system and recommend the best choice for you. Everyone in your family will experience the health benefits, especially if someone suffers from allergies or asthma. It also extends the life of your HVAC system and allows it to operate more efficiently.

Remember, a very small amount of dirt clogging your HVAC system can dramatically reduce its efficiency and lifespan. At the very least, make sure that your filter is maintained regularly. To learn more about the available micro-filtration options for your home, give Boulden Brothers a call or contact us online.

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As we approach the spring, homeowners often get into spring cleaning mode. It’s a great time to open up all the windows in the house and let in the fresh springtime air. Unfortunately, people tend to forget that opening up the windows also opens up the house to everything that’s outside (like pollen and allergens). How can homeowners enjoy the fresh air while still having a way to prevent allergens from circulating throughout the home?

1. Pay attention to your filter.

A good filter is critical to prolonging the life and maximizing the efficiency of your furnace. It’s also very important to the health of everyone in your home. On average, people inhale about 3,500 gallons of air each day. When considering the size of the average child, they inhale more particles comparatively than adolescents or adults. Polluted air is the cause of 94% of all respiratory problems.

How often should you be maintaining your filter? It really depends on the type of filter you have. Some filters need monthly, quarterly, or semi-annual maintenance. Refer to the documentation or ask a professional if you’re in doubt. If the filter isn’t maintained as often as necessary, it will eventually become ineffective. Your system will have a reduced life and decreased efficiency. It may also allow more allergens to be distributed throughout the house.

2. Regularly maintain your air conditioner.

The air conditioning manufacturers and the United States Department of Energy are most knowledgeable when it comes to air conditioning systems. They recommend that all air conditioning systems are maintained annually. There are some things that the homeowner can perform by themselves, but most maintenance requires a qualified professional.

Homeowners can clean the outdoor coil with a water hose to remove as much dirt and dust as possible. We advise against using a brush on the coil. A qualified professional will be able to use chemicals that are more effective at removing any accumulated debris. It’s also a good idea to make sure that weeds and other vegetation don’t grow too closely to the unit. (They can restrict airflow.)

A professional will get into the unit and check that all the electronics in the system are working properly. They’ll cycle the system through all of its operations. They’ll also make sure that the unit has a proper refrigerant charge so it’s running at optimal efficiency. We go through a multipoint checklist to make sure that the unit is ready for its next cooling season.

3. Stay ahead of the weather.

The first time a homeowner turns on their air conditioner is usually the first day that it’s hot outside. If you’re going to contact a qualified professional like Boulden Brothers for a maintenance check, don’t wait until the beginning of the season. That’s when all the heating and air conditioning companies are overrun. Turn your system on while it’s just getting warm outside. That’s a simple proactive measure that you can take to stay ahead of the rush. That way, you’ll be sure that your system is ready to provide cold air.

To properly maintain your air conditioner, give Boulden Brothers a call or contact us online. We’ll make sure your system is ready to go when the weather gets hot.

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The summer months usually mean increased demand for electricity. Are high utility bills inevitable? Not necessarily. There are a few things you can do to improve your home’s efficiency.

1. Check the thermostat.

One of the best things you can do is install a programmable thermostat. It automatically maintains a comfortable temperature while also making the most out of your daily habits. Also, take some time to adjust it to the highest temperature that you still feel comfortable. It could be 72 or 73 degrees, but keep in mind that you save 3% to 5% for every additional agree that you raise the thermostat. Raising the setting from 70 to 73 degrees could mean 9% to 15% savings on your energy bill during the summertime.

Air conditioners do two things for your home: they remove the humidity and cool the air. The difficulty comes when people open their windows on a mild, humid day. They’re letting all that humidity into their homes. Later in the day when they turn on the air conditioner, it has to work harder to remove the humidity.

2. Close off unconditioned areas.

If you have an unconditioned area of your home, it’s really important to make sure it’s closed off. If not, you’ll have hot air moving from that room into the rest of your home. Maybe it’s a screen patio that you converted into a three season room by installing windows. You want to make sure you shut the door because your air conditioning system was probably not designed for that additional cooling load. You’d be overworking the system to keep the entire area at temperature.

3. Use your fans.

If you have a ceiling fan, turn it on. Fans provide you with much better air circulation. They also give the comfortable sensation of air moving across your skin. As long as the air isn’t humid, you’ll get a feeling that the room is a bit cooler.

4. Keep the heat out.

Make sure that any holes/cracks in the windows and doors are sealed. Also, keep the blinds, shades, and drapes closed. If you have a side of your home that’s facing directly into the sun, this is going to have a dramatic impact. Anything you can do to keep the sun’s heat from entering your home will have a measurable effect on your energy usage.

5. Make sure the AC is working efficiently.

If something’s out of whack in your air conditioning system, it might still be able to cool your house. Unfortunately, it’s going to take more energy to get the job done because it’s not working at optimal performance. When a technician visits your home, they will go through all the steps involved in our cooling tune-up to determine if everything is operating optimally.

If your unit is running for a long time, that may or may not be a sign that something is wrong. Newer units are designed to run for longer, but that’s how they are most efficient. They may be saving you money, since that’s how they’re designed to run.

We now have a monitoring system that we can install on a home’s air conditioning unit. It will tell you if the system is operating within the manufacturer’s specifications. It has the ability to monitor performance 24/7. It’s checking to make sure everything is running optimally, and it also makes sure all components are working properly every time the system cycles through. It will alert us by text message or email if it notices that a component is operating out of spec or is about to fail.

If you notice any irregularities that need to be addressed, give Boulden Brothers a call or contact us online. We’ll assist you to make sure that your HVAC system is running at peak efficiency.