Your privacy is important to use. This privacy policy outlines how Boulden Brothers collects, uses, and protects your information.
We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, Boulden Brothers, may collect from you, and how it is used. By using our website, BouldenBrothers.com, you are accepting the practices described in this policy.
Information Collection
We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.
Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.
We may collect your mobile phone number if you choose to provide it to us for the purpose of SMS/text message communications. By providing your mobile phone number, you consent to receiving text messages from Boulden Brothers related to your service requests, appointments, promotions, and other relevant communications. Consent to receive SMS/text messages is not a condition of purchase or service.
We may contact you via email or text message in the future to tell you about specials, new products or services, or changes to this privacy policy.
SMS/Text Messaging Program
Program Name: Boulden Brothers SMS Alerts
Program Description: Boulden Brothers operates an SMS text messaging program to communicate with customers regarding service appointments, appointment reminders, technician dispatch notifications, promotional offers, and general updates about our HVAC, plumbing, and related services.
Message Frequency: Message frequency varies based on your interactions with us and your service needs. You may receive up to 4 messages per month, though actual frequency may be higher during active service periods.
Message and Data Rates: Message and data rates may apply. You are responsible for any fees charged by your mobile carrier for sending and receiving text messages.
STOP Instructions: To opt out of receiving SMS messages at any time, reply STOP to any text message you receive from us. After opting out, you will receive one final confirmation message and then no further SMS messages will be sent to you.
HELP Instructions: For help, reply HELP to any text message you receive from us, or contact us at 302-368-3848.
Carrier Liability: Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission and the policies of your mobile carrier.
Supported Carriers: Compatible with all major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others.
Information Use
We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.
Mobile phone numbers collected for SMS purposes will be used solely to send text messages related to our services and program as described above. We do not use your mobile phone number for any other purpose without your explicit consent.
Security
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.
If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
We also use Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies and similar tracking technologies to collect information about how visitors use our Website, including pages visited, time spent on the site, and traffic sources. This information is used in aggregate form to help us understand and improve our Website. Google may use this data in accordance with its own privacy policy, available at https://policies.google.com/privacy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.
Sharing
We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing or mobile marketing, including SMS/text messages.
We will not share your mobile phone number with third parties for their marketing purposes. Your mobile phone number may be shared with our SMS service providers solely for the purpose of delivering messages on our behalf, subject to confidentiality obligations.
We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:
Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company; protect and defend the rights or property of our Website and related properties; or identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties.
Please keep in mind that whenever you voluntarily disclose personal information online – for example through e-mail, discussion boards, or elsewhere – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.
Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.
Links
This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Consent
By using this Website, you consent to the collection and use of information as specified above. By providing your mobile phone number, you additionally consent to receive SMS/text messages as described in this policy. Standard message and data rates may apply.
If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.
If you feel that we are not abiding by this privacy policy or have questions, you should contact us immediately via telephone at 302-368-3848 or via mail: Boulden Brothers, 107 Sandy Drive Building 700 Newark, DE 19713
Last Updated: March 2026
