Don’t Get Taken Advantage of by Contractors


Almost anyone would become a little bit leery after being taken advantage of by a business. I would love to say that most people aren’t taken advantage of by their contractors. The reality is, however, that most people will be at some point in their lives. Even I have been taken advantage of in the past. You would think that I of all people would have been able to avoid it, since I’m in the contracting industry myself. That’s not the case—I ended up getting into a drawn out legal battle. Even though I won all the judgements at the end, I collected almost none of the money that was awarded to me.

Because we are familiar with what it is like to be taken advantage of, we are dedicated to making sure our customers don’t ever have to suffer the same fate. At Boulden Brothers, we work extra hard to give our customers an overall great experience and peace of mind.

Our business was started in 1946 as a coal company, and we later expanded in scope as an oil company. A large part of our business philosophy has been taking on a client for life. Everybody that puts their trust in Boulden Brothers becomes someone that we want to help for many years to come. To do that, we make our clients secure in knowing that if and when they have a problem, we will be there to help.

We’re very proud of the fact that our company now spans three generations. Not many other companies out there can say the same thing. We’ve stood the test of time thanks to our clients’support. Our reputation is very important, and word of mouth about positive experiences goes a long way. Whenever our clients rave about the service and tell their friends, neighbors, and family, we know that we’re doing something right.

This is one of the main reasons why at Boulden Brothers, we want to make sure we do everything in our power to place our clients’interests above all else. We have extensive warranties and guarantees in place so clients will clearly understand that they are fully taken care of. This is deeply engrained into our company’s history, and it permeates through the minds of every single person in our organization. We will do right by our customers in every situation.

Clear communication is very important not only with the initial experience, but with support and followups as well. We know that people are counting on us, and we need to be there for them. This starts with giving our clients easy-to-understand explanations of exactly what we’re doing. Some terms commonly used in the industry are nearly incomprehensible to the general public, so we make sure to ditch the lingo as much as possible.

We know that the best thing we can do is educate our clients about what is in their best interests. If we are successful in doing that, they will end up making sound decisions that will protect themselves, their home, and their family.

If you have any questions about how Boulden Brothers can give you peace of mind with an outstanding experience, give us a call today. We look forward to hearing from you.

Sprucing up the Kitchen and Bathroom with Fixture Upgrades


Many times, people want to spruce up their kitchen or bathroom but they don’t want to go through the expense of a whole remodel. One of the best investments you can make in your home is kitchen and bathroom fixture upgrades. These rooms can gain a completely different look and feel just by changing the countertop, sink, toilet, and faucet, along with giving the room a new coat of paint.

Sinks

It can be intimidating for homeowners to decide on a new sink. In many cases, the decision of which sink to install is mainly aesthetic, based off of the intended look and feel of the kitchen or bathroom. The sink can be stainless steel, porcelain, or even made out of elegant glass that glows with an under-light.

For kitchen sinks, some of the decision will be based upon functionality. Sinks can be tailored to exactly how you use your kitchen. It can be a one, two, or three bowl sink, and it can have a garbage disposal or pull-out faucet as well.

Toilets

As toilets age over the years, they will slowly accumulate calcium and magnesium buildup due to water hardness. This makes them flush less strongly compared to when they were new. Installing a new toilet will have many immediate benefits, not only functionally, but also aesthetically.

Choosing a toilet is a fairly straightforward process—sizes are mostly universal, but some decisions will have to be made regarding the height and length of the toilet. An immediately obvious benefit of the new toilet is its ability to flush better while also using less water. The water conserved due to the toilet’s higher efficiency will end up saving money in the long run.

Extras

There are many other components that may be worth upgrading when doing a kitchen or bath remodel. For example, the safety shutoff valves in the walls are there for a very important reason: If your fixture (or pipe leading to the fixture) sprang a leak, these valves would allow you to immediately shut off the water. Unfortunately, these valves are not usually tested on a regular basis to make sure they still function properly. If an unexpected leak were to occur, these valves would be a crucial component that could prevent expensive damage to the home.

Other accessories such as shower heads, cabinet knobs, and towel hangers can nicely complement new fixtures or paint jobs.

Avoiding Common Mistakes

One place you can go wrong is selecting a fixture that does not fit the room. Before selecting any new components, make sure to measure the room to make sure it will be a good fit. This is especially true in the kitchen, where the kitchen sink and cabinets can vary in size.

Let’s talk upgrades. Contact us today.

How to Prevent Water Damage in Your Home


Water damage is a nightmare that no homeowner wants to experience. The extent of the damage can be severe and the cost of repair can be significant.

Proactive maintenance is the most important way that homeowners can prevent water damage. Here are some of the most common components in the home that should be regularly examined.

Water Heaters

The water heater can be one of the main points of failure in the home. An unfortunately common scenario that we regularly see is a family that leaves for vacation, work, or school and ends up returning to find that their water heater has ruptured.

Once the base of a water heater loses its integrity, water can flow out at a pace of 30 to 40 gallons a minute. This would result in a significant amount of damage in the area the water heater is located. The basement would become flooded, or if the water heater is on the first floor, the flood will spread into the basement below. This can all be prevented with proper maintenance.

We suggest a full water heater inspection every one to two years, including flushing the sediment inside of the tank to reduce the chance of corrosion. Any sediment buildup is rough enough to scratch the glass lining inside of the tank. Additionally, any hard water buildup in the form of calcium and magnesium will end up accumulating at the bottom of the tank. This creates unnecessary stress on the water heater, and the gas burner has to run longer to heat the water.

There is also a sacrificial anode in the tank that attracts any of the corrosive properties in the water. Instead of harmful corrosion occurring on the tank itself, the anode will be the first component to deteriorate. We inspect and offer to replace this anode, because it is a highly important factor in preserving the integrity of the tank.

Because of the hard water in our area, the average lifespan of a water heater is about 10 years. Before the water heater fails, many homeowners decide to have it replaced proactively so they will not have to worry about any potential leaks or failures. That is one of the reasons why we provide a trade-in allowance for any water heater that is older than 8 years. We want our clients to be aware of the potential concerns of water heater lifespans, and we want to make replacements as easy as possible.

There is no way to detect in advance that a water heater is going to leak. This is why preventative maintenance is so important.

Washing Machine Hoses

People don’t often think about the hoses on their washing machine because they tend to be out of sight and out of mind. These are the hoses that connect the washing machine to the shutoff valve and the wall. If you were to read the owner’s manual for your washing machine, it probably suggests that you shut off the water after every use. This is because the hose is relatively inexpensive and made out of rubber that can easily become punctured or broken due to physical stress.

Sometimes a hose failure will be the size of a pinhole, resulting in a small water leak. Other times it will fail completely, resulting in up to 40 gallons of water a minute spilling onto the floor. This can quickly cause flooding to all lower levels of the home, resulting in expensive damages. The last thing a homeowner wants is to return to a horrific mess due to something that could have been caught early on.

The first way to prevent this from happening is by simply turning off the valve when the washing machine is not in use. Secondly, you can visually inspect the hoses regularly to make sure there are no bulges or visual anomalies indicating weak spots. Finally, we offer a braided stainless steel hose that is much stronger and more durable.

If you would like to learn more about how you can prevent water damage from occurring in your home, give Boulden Brothers a call today.

Extend The Life of Your Plumbing Fixtures


Plumbing equipment can be expensive to repair or replace. That’s why it is important for homeowners to maximize the lifespan of every component in their home. By paying attention to a few simple pointers, the equipment that so many of us take for granted will last for many years to come.

Water Chlorination

The quality of the water coming into your house has a drastic effect on the longevity of plumbing fixtures. In our area, we often see levels of chlorine that even exceed what would be found in the average swimming pool. Water treated with chlorine can be beneficial because it kills bacteria—at the same time, it is not desirable to drink. In addition to unpalatability, excessive amounts of chlorine in the water can also drastically shorten the life of plumbing fixtures. Toilets and faucets contain parts that are made of plastic (such as the flapper valve, fill valve, gaskets, or o-rings), which can break down after prolonged exposure to high levels of chlorine.

Hard Water

There is hard water in our area, meaning the water contains high levels of minerals like calcium and magnesium. One of the telltale signs that your home has hard water is a visible white crust on the faucet. This hardness will build up on many of the components in your home (such as the pipes and the water heater) and can be very hard to remove.

Hard water makes doing the laundry or washing the dishes more difficult because more soap must be used to get the job done. As the minerals from hard water build up along the sides of a home’s pipes, they can become clogged enough to make it difficult for water to flow through. This is actually very similar to the way cholesterol can clog a person’s arteries. (You might have seen pictures of pipes that once had a half-inch diameter which eventually became constricted to the size of a straw.)

There are a couple of ways to mitigate hard water: There is a traditional system that uses salt, and there is also a newer product on the market called a descaler. Descalers do not actually remove calcium and magnesium from the water. Instead, they change the chemical property of the water so these minerals do not attach themselves to fixtures. While this extends the life of the plumbing, it also makes it easier to clean the entire house. Tubs, showers, and sinks will no longer accumulate residue from mineral buildup.

High Water Pressure

Many homeowners will be surprised to learn that water pressure is even a factor in the longevity of their plumbing equipment. While not common in our area, excessive water pressure can be detrimental to pluming fixtures. All appliances in the home are manufactured with a specific pressure in mind. Whenever we encounter situations where a homeowner expresses concern regarding water pressure, we will check the pressure and then determine if a pressure regulator should be installed.

Sending The Right Person to Your Home


A lot of times, the decision of who to send to a customer’s home isn’t made that same day—it’s made during the hiring process. We go through preemployment testing and an extensive interview process to make sure that we add the right people to our team. When the time comes that you need us to be there, we have many capable people we can send to get the job done right.

The quality of the people being added to our team is very important to us. It’s not just their technical knowledge that’s important. (Once we get someone on our team, we can always improve their technical knowledge.) Instead, it’s more important to focus on finding a great person that has a desire to serve the customer. This is the type of person that will do everything to keep our clients’ best interests at heart. Whenever we hire someone new, we make sure that they share our values.

If we send someone to your home, we do everything necessary to make sure that person will treat you the way we would want to be treated. When a client calls us, we believe we have an opportunity to treat their home like we would treat our mother’s or grandmother’s home. If we take that to heart and maintain that central objective every time we go serve someone, we’re going to be successful.

We have very few one-strike-and-you’re-out rules in our business, but there is one that all of the people on our team know about. That is, if at any time they do anything to intentionally take advantage of our client, they will be asked to leave employment with Boulden Brothers immediately. We know that people make honest mistakes sometimes, so we’re not talking about something like an accidentally scratched floor. Instead, we’re talking about finding out that an employee has intentionally acted against our customer’s best interests. Because of our long-standing reputation, we take this extremely seriously.

We will take action even if an employee is a top performer. If an employee goes out on the field without having our clients’ best interests at heart, we’re going to make a change.

Protecting Your Home and Family


Employee Selection

There are many ways that we protect our customers’ homes, but it begins with the decision of who we send to make the visit. As a rule, if we wouldn’t send someone into our own home, we wouldn’t send them into one of our customer’s homes either. On top of that, we regularly drug test our current staff as well as conduct preemployment drug testing and criminal background checks for everyone that wants to be a part of our team. We take this rule very seriously.

Ongoing Training

We provide regular training to our technicians. Whether it’s for customer service training or technical training, we want to make sure that our people are on the cutting edge. Our team stays on top of the latest technology and customer service methods. We provide this training five days a week, whether in-house or from a third-party resource.

Staying up-to-speed with Technology

Over the years, our equipment has become more sophisticated. As electronics have advanced, they have increasingly become a part of the heating and air conditioning system. As a result, the systems are much more complex than they used to be. Along with that complexity comes increased difficulty during repair and maintenance. We do the very best we can to stay in front of the technology curve and make sure all of our employees are up to speed with any new challenges.

Certifications

We think it’s important to add great people to our team regardless of whether they are in the trades or not. Therefore, new employees don’t need to have certifications in order to start with us. Once they join our team, however, they will get involved with NATE certification, manufacturer certifications, and gain an understanding of safety issues such as the impact of carbon monoxide. Employees on our team must stay current with the certifications they need in order to meet our standards.

We are very obsessive about these things so our customers don’t have to be. Whenever a customer gives us a call, they can focus on the things that matter.

The Boulden Brothers Way


There are a lot of different components that make up the Boulden Brothers way. The main idea is to treat people how we would like to be treated. That means that we’re always doing what is right for our clients. It also means that we have warrantees and guarantees in place so customers will know that they are protected if a problem ever arose. Along with that, there are other unwritten promises that we make to our customers that might be even more important.

Longevity

We’re going to be here for our customers for a long time to come. We’ve been here since 1946, so when Boulden Brothers makes a warrantee or guarantee, customers can be confident that we’ll be here to stand behind the work that we do. We also have the experience that comes from being around so long.

Reputation

Reputation has a lot to do with the success of a company. Boulden Brothers started with coal and then got into heating oil. We no longer do heating oil, but we’re still in the propane business. The fuels business means that we have customers for life, since we make home visits several times a year. It was ingrained in us very early on that we will do everything we can to keep a customer for life. That same relationship applies to our heating/air conditioning, plumbing, and electric clients. Even though we might not visit their homes as often as a propane customer, we have the same philosophy embedded in everything we do.

History

The Boulden Brothers way has been around for generations. It’s interesting—I was a member of the Delaware House of Representatives for five terms. When I first started campaigning, I was in my late 20s. I went up to this one house, knocked on the door, and introduced myself. The woman at the door told me that she had been doing business with us since the 1950s. She still had a magnet on her oven that I hadn’t seen in years with our old company logo on it.

I think that more than anything shows how the Boulden Brothers way began. We’ve touched people’s lives for so long to make sure their homes are comfortable, safe, and warm that our clients expect that of us. Even more so, we have to take it to heart because we need to exceed those expectations. Once we make a family happy, we hope that they will have a lifelong relationship with us.

I received a call from a satisfied customer earlier this week. He had recently had foot surgery and his wife had arm problems. There was a pretty bad snowstorm, and our techs who were at their house took it upon themselves to shovel the snow up to their front step. That’s not something that most other companies would do, and I believe that there’s a good chance they will tell their friends and neighbors that we care—not only about fixing their heating system, but about recognizing their unique needs and going above and beyond. It was a nice opportunity to say thank you to our customers for trusting us to keep their home comfortable.

Who We Are


My grandfather and his brother (my great uncle) started Boulden Brothers in 1946. Our services have expanded since then to include Boulden Brothers Propane, One Hour Heating and Air Conditioning, Mr. Sparky Electric, and of course, Boulden Brothers Plumbing and Drain Cleaning. Right now it’s me and my brother, so there are still Boulden brothers at Boulden Brothers.

I can’t say that I always knew I was going to be a part of the family business. Although I was too young to ever see my grandfather working there, I did have a chance to watch my dad, who had been there since 1959. He bought his first oil truck the year he started, and later bought out the business in 1962. I think I realized that I wanted to pursue this line of work towards the end of my time in college. Once I graduated, sure enough, I got started in the business.

I have some pretty big shoes to follow—my dad was a pillar of the community. He’s still alive, but he has since retired. He was always very involved with the community and he instilled the importance of that into me and my brother. Right now, my brother focuses on the day to day operations in the propane business, while I spend more of my time in the day to day operations of services (plumbing, heating, air conditioning, electric).

We don’t have children who are involved in the business, but I think they are learning the Boulden Brothers way just like my brother and I did—they learn how we do things by observing our interactions with others. I have a freshman in college, a junior in high school, and a third grader. My brother’s kids are in third grade and kindergarten. We haven’t consciously talked to them about joining the business. Certainly, we would hope that some of them might decide to join us in the future. However, we want them to choose a field that they are interested in. If they want to do something else, we don’t want them to feel obligated to join the business. We want the to work here because they really want to.

The products/services that we provide at Boulden Brothers complement each other. With our propane business, we have a chance to provide customers with a heat source. With heating and air conditioning, we have a chance to make sure that our customers’ equipment runs at peak efficiency as reliably as possible. Plumbing and electric are nice sidelines so that we can provide all the services in the house. If our customers have residential plumbing, heating, air condition, or electric needs, we can do it all.

To some degree, all the areas that we’re in are crisis type businesses. People don’t call us because they want to have a chat about their water heater—they’re calling because they have a problem. That also gets compounded because the propane and heating/air conditioning businesses are very weather driven. A lot of activity must take place in a short period of time. When you add urgency to the equation, things can quickly become challenging.

We run into people who are at wit’s end for two reasons: First of all, they call us because they have had some sort of breakdown and it is hot or cold in their house. Secondly, some customers have dealt with other contractors in the past and they’ve had a negative experience. When they come to us, they expect we will be just as difficult to deal with. We’re lumped in with other home improvement contractors, some of which would do things that we would never do. That can make potential clients leery. To help our customers feel confident, we have warrantees and guarantees in place. We firmly believe that customers shouldn’t have to worry about being taken advantage of.

Wilmington Plumber’s Tip: Problems Roots Can Cause Your Sewer Lines

Your sewer line is a major component in your Wilmington home’s plumbing, but because it is buried, rarely needs maintenance and almost always works as intended, most people forget about it. However, a sewer line can quickly become a much bigger problem if you allow tree roots to grow close to it. Here are some of the problems an errant tree can cause for your sewer line and what to do about them.

What Roots Do to Sewer Lines

Trees actively seek water at all times. They grow slowly, but when they grow they move their branches toward sunlight and their roots toward water. On most developed properties attached to a city sewer system, the best source of water is the sewer line.

If allowed to continue, tree roots grow toward the sewer line and eventually infiltrate the line. It may take time, but eventually those roots will find seams and cracks in the pipe and break into it seeking water.

Over time, this will result in leaks, cracks and clogs in your line that can flood your lawn, back up in your home or cause problems for your neighbors.

Solving the Tree Root Problem

The first thing you should do is ensure there are not trees or shrubs growing close to your sewer line. If you don’t know where your sewer line is, check your property assessment or have a plumber help you find it. Remove any trees in the vicinity to avoid such a problem.

If you suspect a tree root problem, have your plumber perform a video inspection to check for roots and other blockages. If they find roots, high pressure jetting can often remove the problem completely.

Keep in mind that if the damage is advanced enough, you may need to have parts of your sewer line replace or relined. The actual work required will depend on the severity of the damage and the opinion of your plumber. Talk to a professional to learn more about what options are at your disposal.

A sewer line is vitally important to the operation of your Wilmington plumbing system. If you even suspect that a tree’s roots are infiltrating your pipes, contact Boulden Brothers right away for a full inspection.

Why Consider a Solar Water Heater in Wilmington DE

Did the energy bill for your Wilmington DE home decrease this month? Probably not. Energy prices seem to always be on the rise. People are looking for new and creative ways to lower their monthly expenses. Solar energy has gained popularity in Wilmington DE because of the potential it has to decrease your consumption of electricity. In this blog post we’re going to discuss solar water heating: how it works and why it might be a good option for your home.

What is a Solar Water Heater?

Some people confuse solar panels for solar water heaters. A solar panel array use the sun’s light to generate electricity. A solar water heater actually uses the sun’s heat energy to heat up water.

How a Solar Water Heater Works

Solar water heaters are pretty simple pieces of equipment. They have a large collector that is installed on your roof or somewhere on your property that gets a lot of sunlight. Water is pumped through the collector through a series of tubes. The heat from the sun warms the water and it is returned to your water heater’s tank. The hot water naturally collects at the top of the tank to get pumped into the home. In warmer climates, like in Florida or California, these types of water heaters can achieve temperatures over 200° F.

Solar Water Heater in Wilmington DE

But what about the winters in Wilmington DE? There isn’t much heat available when the temperature drops. Well, according to a recent study conducted in Toronto, even during the months of January and February, a solar hot water heater could produce water temperatures over 80° and 90° F. This is a great way to supplement the work of your current water heater during the winters.

Energy Efficiency

The main benefit for solar water heaters is a decrease in energy consumption. You use your water heater everyday probably to shower, wash dishes and more. Water heaters account for a large percentage of your monthly bill. By capitalizing on the renewable, limitless energy from the sun you can potentially greatly reduce the amount of energy that you have to buy.

If you have any questions about solar water heaters and if they’re a good choice for your home in Wilmington DE, contact Boulden Brothers. We have experience working with solar water heaters and can help you decide if your home would benefit from one.