Our 100% satisfaction guarantee starts with the core value that we treat everyone’s home as if it belonged to our mother or grandmother. We do that because we want our clients to know we have their best interest at heart every time. If we don’t leave a client completely satisfied, we’re going to make it right, and that’s one of the things that makes Boulden Brothers unique. Lots of other companies have a concrete guarantee—it’s good right until they leave your concrete driveway. We’ve been in business and going strong for 72 years because we stand behind our work, 100%. Every time someone from our team visits a home, they understand the level of care, commitment, and concern we have for our clients.
Who We Hire
In order to back up our 100% satisfaction guarantee, we can only hire the best people. Everyone must understand and live our values. It’s very difficult to reach the level of team that we’ve put together, but we accomplish this by training on a regular basis several times a week. You’ll see it reflected across the entire Boulden Brothers team. Not only do we hire people with a great attitude and the skills to do the job, but we also take it a step further. We do a drug test and criminal background check on everybody we hire because we want to be comfortable with everyone that we send to a client’s home. We want to be completely sure that you’re going to be safe, secure, and happy with the work we do.
Vendors We Work With
We only deal with vendors that stand behind their products (just like how we stand behind our work). There are many great brands out there, but the important part to consider is, does a dealer (like us) have the clout to get the distributor or wholesaler to make it right if you ever have a problem? We’ve been in business since 1946, and we have some longstanding relationships with the manufacturers of many of the products we carry. They like working with us because we treat them with the same respect that we give to our clients.
When we’re in a home, we’ll offer membership plans for those who want to have regular maintenance performed on their system along with priority service and discounts on future repairs. It’s a great way for homeowners to find someone that will remember to do maintenance on the system so it will last as long as possible and operate as efficiently as it can. It fits right alongside the 100% satisfaction guarantee to make sure clients are protected 24 hours a day, 365 days a year.
Contact Boulden Brothers and ask about our 100% satisfaction guarantee if you’re thinking about getting an estimate for your house. You can reach Boulden Brothers by giving us a call or contacting us online.
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One of the core values that we have is to treat everyone’s home as if it belonged to our mother or grandmother. The bottom line is, we would never recommend something that isn’t in the client’s best interest. Because our focus is to make sure we help homeowners meet their goals, we have a no sales pressure guarantee.
Make Informed Decisions
When people ask us about higher efficiency equipment, one of the steps we will go through is to explain the savings you’ll obtain from the higher efficiency and compare it to the additional cost involved in buying the equipment. We will also go through a repair vs. replacement analysis. There are many times when we will recommend that the system be repaired, but there are also times when the system is becoming old and replacement parts are more difficult to find. If the system is less reliable and less efficient, we will likely make a recommendation to replace it. This knowledge will allow you to make an informed decision without being put under any pressure.
If a homeowner does want to choose high efficiency or ultimate efficiency equipment, we’ll be happy to help. However, we won’t try to make suggestions for items that you don’t need. Whether you’re considering a conversion from oil to gas, gas to heat pump, or whatever the case may be, we make sure the entire process is pressure-free and easy. Ultimately, in order for clients to be happy, they must select the system that’s best for them. It’s our job to work with clients to makes sure we’re meeting their needs in the home, and not just to put pressure on them to go with the item that we think is best.
Clear, Consistent Pricing
There aren’t many companies founded in 1946 that are still in business today. The ones that have stood the test of time realize that there’s only one chance to do things right. That’s why we aren’t just going to give you a price written on the back of a napkin. It’s always going to be a complete proposal explaining what we will do and how we will get it done. There will be absolutely no room for surprises. Additionally, everyone gets the same price because we have a published price book that clearly shows every size of equipment we offer and how much every item costs. We don’t scale our prices based on what kind of car you have sitting in your driveway.
Contact us to see how well our no sales pressure guarantee will work for you. It never hurts to find out all the facts you need to make an informed decision. Give Boulden Brothers a call or contact us online.
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We have an apples to apples guarantee so clients have the peace of mind in knowing that if they are able to find a comparable system for less money, we guarantee that we’ll match the price. Apples to apples means looking at the level of service that we provide, the efficiency of the equipment, and all the add-ons we perform to make sure our competitor is offering everything at the same level. If someone else can do it for less, we’ll make sure to refund the difference.
Most people like to talk to two or three different companies to see how they stack up with each other. The fact is, if you’re talking to full service companies with the same level of care, commitment, and concern for clients as we provide at Boulden Brothers, we simply don’t believe that anyone else can do it for less than we do. When homeowners go out and shop around, they usually find out that this is the case. You can always find something for less, but when you start to dig, you inevitably find that the quality of the equipment, efficiency, installation standards, or the skills and background of their technicians is less than what the Boulden Brothers offer.
Look at Competitors’ Standards
Is the company licensed, insured, and bonded? Do they perform criminal background checks and drug tests to make sure the people on their team are worthy of visiting your home? Some companies simply aren’t qualified to do the job, and this is where the customer is vulnerable. One of our core values is if we wouldn’t send someone into our own home, our mother’s house or our grandmother’s house, we wouldn’t send them into one of our client’s homes either. We make sure that every single person on our team is someone that we’re comfortable having in our home and representing Boulden Brothers.
We Help You Compare
If you obtain a written estimate from another HVAC company, we can go over it with you and help make sure it’s a true apples to apples comparison. In many cases, we are the first heating/cooling company to visit the home. Homeowners will often decide to get multiple estimates afterward, so we like to offer to come back and make sure they’re getting exactly what they expect. If it turns out that a competitor is a level comparison to us, that’s when the guarantee kicks in.
How Often Do Competitors Stack Up?
Not very often, when we actually examine the total package including the warranties, guarantees, quality of equipment, efficiency, and all the steps that go into a Boulden Brothers installation. Once we look at what we do, why we do it, and why it’s different, in many cases we’re providing much more value for the same amount of money.
Contact us to see how the apples to apples guarantee works for you. If you think you’ve found a competitor providing the same value for a lower rate, give Boulden Brothers a call or contact us online.