We’re very grateful whenever a client calls us to visit their home and solve the problem they are having. How we deal with that opportunity is what makes us unique.
We think it is of the utmost importance to treat the client’s home as if it was our mother’s or grandmother’s home. We take the same level of care and concern that we have for our loved ones and apply it to others. How would we act if we were at their home? That’s the standard that we set for all our employees—that’s who we are, and that’s also part of our core values.
We won’t install anything in our clients’homes that we wouldn’t install in our family’s home. It has to be good enough for our homes before it can be good enough to go in anybody else’s. If a client wants us to do something that we know isn’t the best quality, we would rather tell them up front and have them be dissatisfied by someone else’s work instead of being dissatisfied with us. If it’s not in their best interest, we’re simply not going to do it. We’re interested in being a trusted provider that has a long-term relationship with our customers.
We train every day—we provide both technical training and customer service training. Whenever a tech is at a client’s house, we want them to be capable of educating them about their home, plumbing system/drain system, water conditioning, or even their propane system. If they have a better understanding of how it works, we can work from there.