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I live in Washington DC and my mom lives in New Castle Delaware. When I was home previously I called Boulden Brothers to fix the Heater and they did a great job, they were very professional and reliable. This time when the hot water heater needed replacement I knew exactly who to call. Always reliable and professional. It’s hard to find such a good company when your not living in the area. I was military and when I got out I stayed in the DC area but Delaware will always be home! I’m so thrilled to have found this company. They have a great staff I called well after business hours to schedule the appointment. And from start to finish it was a no stress no haggle deal. They provided an estimate and stuck to it. I would recommend Boulden Brothers to everyone I know in Delaware.
Great company! Thanks again!
This Team of two Guys, were amazing. One of them was a Trainee. However, they were both very kind, pleasant, friendly, courteous, polite, and thorough. I can't think of any more adjectives to describe my experience with Boulden Brothers. I was also EXTREMELY PLEASED with the Customer Service Representative. I called on yesterday to schedule a routine appointment, hoping it would be before Christmas. However, I became very discouraged when told that the first available appointment wasn't until January 14, 2019. But she then said I could be put on a cancellation list and someone would call me if an opening became available sooner. Well needless to say, I was ecstatic when called this morning around 10:00 am about a cancellation at 12:30 pm that same afternoon. I accepted the opening; And I am still thrilled (it is 6:00 pm EST) with every interaction I had with Boulden Brothers from start (on yesterday), until completion of the job (today). I HIGHLY RECOMMEND, this company to family & friends for your heating needs (I have a gas furnace without central AC). I will DEFINITELY call Boulden Brothers again next year for a regular check up or before then if any other heating problems arise.
Walt came to my house, changed my whole house water filter and was courteous and friendly. He completed the job quickly and efficiently. I have had him do work in my home previously and was happy with the result. He knows what needs to be done and does it well.
Boulden responded right away to my call and was even able to send someone in the earlier part of the time frame as I requested. Walt was polite, courteous, and professional and set up a return visit that was needed right then and there. He was also willing to talk to my spouse on the phone. A+ for them!
This was my first time using Boulder Brothers and my first impression was extremely positive. Brandon, the technician, was punctual and diligent in his pursuit to diagnose our heater. He was very knowledgeable of the heater and he not only found the problem, but showed me the parts that needed to be replaced and explained their function. I was very comfortable and I will continue doing business with Boulden Brothers.