Boulden Brothers http://bouldenbrothers.com Plumbing, Heating, and Air Conditioning Thu, 19 Apr 2018 18:00:41 +0000 en-US hourly 1 https://wordpress.org/?v=4.9.5 Copyright © Boulden Brothers 2014 production@mogermedia.com (Boulden Brothers) production@mogermedia.com (Boulden Brothers) http://bouldenbrothers.com/wp-content/plugins/podpress/images/powered_by_podpress.jpg Boulden Brothers http://bouldenbrothers.com 144 144 Plumbing, Heating, and Air Conditioning Boulden Brothers Boulden Brothers production@mogermedia.com no no What it Actually Takes to Live Up to a 100% Satisfaction Guarantee http://bouldenbrothers.com/what-it-actually-takes-to-live-up-to-a-100-satisfaction-guarantee-2/ http://bouldenbrothers.com/what-it-actually-takes-to-live-up-to-a-100-satisfaction-guarantee-2/#respond Thu, 19 Apr 2018 18:00:41 +0000 http://bouldenbrothers.com/?p=3524 Read more about what it actually takes to live up to a 100% Satisfaction Guarantee from Boulden Brothers.

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What it Actually Takes to Live Up to a 100% Satisfaction Guarantee http://bouldenbrothers.com/what-it-actually-takes-to-live-up-to-a-100-satisfaction-guarantee/ http://bouldenbrothers.com/what-it-actually-takes-to-live-up-to-a-100-satisfaction-guarantee/#respond Tue, 17 Apr 2018 18:00:32 +0000 http://bouldenbrothers.com/?p=3522 Our 100% satisfaction guarantee starts with the core value that we treat everyone’s home as if it belonged to our mother or grandmother. We do that because we want our clients to know we have their best interest at heart … Continue reading

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Our 100% satisfaction guarantee starts with the core value that we treat everyone’s home as if it belonged to our mother or grandmother. We do that because we want our clients to know we have their best interest at heart every time. If we don’t leave a client completely satisfied, we’re going to make it right, and that’s one of the things that makes Boulden Brothers unique. Lots of other companies have a concrete guarantee—it’s good right until they leave your concrete driveway. We’ve been in business and going strong for 72 years because we stand behind our work, 100%. Every time someone from our team visits a home, they understand the level of care, commitment, and concern we have for our clients.

Who We Hire

In order to back up our 100% satisfaction guarantee, we can only hire the best people. Everyone must understand and live our values. It’s very difficult to reach the level of team that we’ve put together, but we accomplish this by training on a regular basis several times a week. You’ll see it reflected across the entire Boulden Brothers team. Not only do we hire people with a great attitude and the skills to do the job, but we also take it a step further. We do a drug test and criminal background check on everybody we hire because we want to be comfortable with everyone that we send to a client’s home. We want to be completely sure that you’re going to be safe, secure, and happy with the work we do.

Vendors We Work With

We only deal with vendors that stand behind their products (just like how we stand behind our work). There are many great brands out there, but the important part to consider is, does a dealer (like us) have the clout to get the distributor or wholesaler to make it right if you ever have a problem? We’ve been in business since 1946, and we have some longstanding relationships with the manufacturers of many of the products we carry. They like working with us because we treat them with the same respect that we give to our clients.

Membership Plans

When we’re in a home, we’ll offer membership plans for those who want to have regular maintenance performed on their system along with priority service and discounts on future repairs. It’s a great way for homeowners to find someone that will remember to do maintenance on the system so it will last as long as possible and operate as efficiently as it can. It fits right alongside the 100% satisfaction guarantee to make sure clients are protected 24 hours a day, 365 days a year.

Contact Boulden Brothers and ask about our 100% satisfaction guarantee if you’re thinking about getting an estimate for your house. You can reach Boulden Brothers by giving us a call or contacting us online.

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Why Homeowners Make Better Decisions With a No Sales Pressure Guarantee http://bouldenbrothers.com/why-homeowners-make-better-decisions-with-a-no-sales-pressure-guarantee-2/ http://bouldenbrothers.com/why-homeowners-make-better-decisions-with-a-no-sales-pressure-guarantee-2/#respond Thu, 12 Apr 2018 18:00:38 +0000 http://bouldenbrothers.com/?p=3520 Read more about Why Homeowners Make Better Decisions With a No Sales Pressure Guarantee from Boulden Brothers.

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Read more about Why Homeowners Make Better Decisions With a No Sales Pressure Guarantee from Boulden Brothers.

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Why Homeowners Make Better Decisions With a No Sales Pressure Guarantee http://bouldenbrothers.com/why-homeowners-make-better-decisions-with-a-no-sales-pressure-guarantee/ http://bouldenbrothers.com/why-homeowners-make-better-decisions-with-a-no-sales-pressure-guarantee/#comments Tue, 10 Apr 2018 18:30:34 +0000 http://bouldenbrothers.com/?p=3515 One of the core values that we have is to treat everyone’s home as if it belonged to our mother or grandmother. The bottom line is, we would never recommend something that isn’t in the client’s best interest. Because our … Continue reading

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One of the core values that we have is to treat everyone’s home as if it belonged to our mother or grandmother. The bottom line is, we would never recommend something that isn’t in the client’s best interest. Because our focus is to make sure we help homeowners meet their goals, we have a no sales pressure guarantee.

Make Informed Decisions

When people ask us about higher efficiency equipment, one of the steps we will go through is to explain the savings you’ll obtain from the higher efficiency and compare it to the additional cost involved in buying the equipment. We will also go through a repair vs. replacement analysis. There are many times when we will recommend that the system be repaired, but there are also times when the system is becoming old and replacement parts are more difficult to find. If the system is less reliable and less efficient, we will likely make a recommendation to replace it. This knowledge will allow you to make an informed decision without being put under any pressure.

If a homeowner does want to choose high efficiency or ultimate efficiency equipment, we’ll be happy to help. However, we won’t try to make suggestions for items that you don’t need. Whether you’re considering a conversion from oil to gas, gas to heat pump, or whatever the case may be, we make sure the entire process is pressure-free and easy. Ultimately, in order for clients to be happy, they must select the system that’s best for them. It’s our job to work with clients to makes sure we’re meeting their needs in the home, and not just to put pressure on them to go with the item that we think is best.

Clear, Consistent Pricing

There aren’t many companies founded in 1946 that are still in business today. The ones that have stood the test of time realize that there’s only one chance to do things right. That’s why we aren’t just going to give you a price written on the back of a napkin. It’s always going to be a complete proposal explaining what we will do and how we will get it done. There will be absolutely no room for surprises. Additionally, everyone gets the same price because we have a published price book that clearly shows every size of equipment we offer and how much every item costs. We don’t scale our prices based on what kind of car you have sitting in your driveway.

Contact us to see how well our no sales pressure guarantee will work for you. It never hurts to find out all the facts you need to make an informed decision. Give Boulden Brothers a call or contact us online.

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How Our Apples to Apples Guarantee Works for You http://bouldenbrothers.com/how-our-apples-to-apples-guarantee-works-for-you-2/ http://bouldenbrothers.com/how-our-apples-to-apples-guarantee-works-for-you-2/#respond Thu, 05 Apr 2018 18:00:42 +0000 http://bouldenbrothers.com/?p=3511 Read more about the apples to apples guarantee from Boulden Brothers.

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Read more about the apples to apples guarantee from Boulden Brothers.

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How Our Apples to Apples Guarantee Works for You http://bouldenbrothers.com/how-our-apples-to-apples-guarantee-works-for-you/ http://bouldenbrothers.com/how-our-apples-to-apples-guarantee-works-for-you/#comments Tue, 03 Apr 2018 18:00:15 +0000 http://bouldenbrothers.com/?p=3507 We have an apples to apples guarantee so clients have the peace of mind in knowing that if they are able to find a comparable system for less money, we guarantee that we’ll match the price. Apples to apples means … Continue reading

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We have an apples to apples guarantee so clients have the peace of mind in knowing that if they are able to find a comparable system for less money, we guarantee that we’ll match the price. Apples to apples means looking at the level of service that we provide, the efficiency of the equipment, and all the add-ons we perform to make sure our competitor is offering everything at the same level. If someone else can do it for less, we’ll make sure to refund the difference.

Most people like to talk to two or three different companies to see how they stack up with each other. The fact is, if you’re talking to full service companies with the same level of care, commitment, and concern for clients as we provide at Boulden Brothers, we simply don’t believe that anyone else can do it for less than we do. When homeowners go out and shop around, they usually find out that this is the case. You can always find something for less, but when you start to dig, you inevitably find that the quality of the equipment, efficiency, installation standards, or the skills and background of their technicians is less than what the Boulden Brothers offer.

Look at Competitors’ Standards

Is the company licensed, insured, and bonded? Do they perform criminal background checks and drug tests to make sure the people on their team are worthy of visiting your home? Some companies simply aren’t qualified to do the job, and this is where the customer is vulnerable. One of our core values is if we wouldn’t send someone into our own home, our mother’s house or our grandmother’s house, we wouldn’t send them into one of our client’s homes either. We make sure that every single person on our team is someone that we’re comfortable having in our home and representing Boulden Brothers.

We Help You Compare

If you obtain a written estimate from another HVAC company, we can go over it with you and help make sure it’s a true apples to apples comparison. In many cases, we are the first heating/cooling company to visit the home. Homeowners will often decide to get multiple estimates afterward, so we like to offer to come back and make sure they’re getting exactly what they expect. If it turns out that a competitor is a level comparison to us, that’s when the guarantee kicks in.

How Often Do Competitors Stack Up?

Not very often, when we actually examine the total package including the warranties, guarantees, quality of equipment, efficiency, and all the steps that go into a Boulden Brothers installation. Once we look at what we do, why we do it, and why it’s different, in many cases we’re providing much more value for the same amount of money.

Contact us to see how the apples to apples guarantee works for you. If you think you’ve found a competitor providing the same value for a lower rate, give Boulden Brothers a call or contact us online.

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How Service Calls Work http://bouldenbrothers.com/how-service-calls-work-2/ http://bouldenbrothers.com/how-service-calls-work-2/#respond Thu, 29 Mar 2018 14:00:04 +0000 http://bouldenbrothers.com/?p=3502 Read more about how service calls work from Boulden Brothers.

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How Service Calls Work http://bouldenbrothers.com/how-service-calls-work/ http://bouldenbrothers.com/how-service-calls-work/#comments Tue, 27 Mar 2018 18:00:54 +0000 http://bouldenbrothers.com/?p=3496 If you think something might be wrong with your HVAC system, it’s time to get a service call. The process of booking a service call with Boulden Brothers is somewhat similar to booking an estimate. However, we’ll need to get … Continue reading

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If you think something might be wrong with your HVAC system, it’s time to get a service call. The process of booking a service call with Boulden Brothers is somewhat similar to booking an estimate. However, we’ll need to get a little bit more information to make sure we can send the proper technician out to the home. Right when you call us, you’ll get to speak with one of our trained client care representatives. They do a great job of gathering the relevant information we need, determining the type of problem you’re having, and giving you a date and timeframe for when we can come out for your appointment.

When can I call?

Phones are answered 24 hours a day. If you call from 7:00 a.m. to 8:00 p.m., you’ll reach our office. After 8:00 p.m. calls are directed to a live answering service. If clients request a repair visit be scheduled for that evening, the call will be transferred to the Boulden Brothers manager on call. They will take the information and dispatch a technician as soon as possible.

What happens after I schedule a service call?

We will call the evening before to confirm the appointment and again when the technician is on the way. You will also receive a text message with a photo of the technician along with an accompanying bio so you can be secure in knowing exactly who will visit your home. The technician will arrive in a Boulden Brothers branded truck, wearing a Boulden Brothers uniform, and carrying a Boulden Brothers ID badge.

When the technician arrives at your home, they will find out more about the problem by asking about the age of the home along with any other issues you may be having. The process is similar to a doctor’s visit, where the goal is to obtain as much information as possible to ensure they can make the right diagnosis. Once the technician has a better idea about what is going on, they will perform a diagnostic of the system. Then they will meet with you to let you know what your options are to best suit your needs.

How does the technician obtain replacement parts?

The vast majority of repairs will happen the same day, from parts the technician has on the truck. Unfortunately, it is impossible to have every part because some items are special order, rare, or unusual parts that just wouldn’t be stocked in our truck (or any service company’s truck).

Upfront Pricing

One of our most important priorities is to provide you with an upfront price so you’ll know exactly what the investment will be in order to get your system up and running again. You never have to stand over the technician with a stopwatch, wondering what the bill will total. With Boulden Brothers you’ll always get an upfront price and know exactly what to expect.

Schedule a service call with Boulden Brothers if you think your HVAC system isn’t behaving normally. Give us a call or contact us online.

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Getting an Estimate, From A to Z http://bouldenbrothers.com/getting-an-estimate-from-a-to-z/ http://bouldenbrothers.com/getting-an-estimate-from-a-to-z/#respond Thu, 22 Mar 2018 12:00:22 +0000 http://bouldenbrothers.com/?p=3483 Read more about what you can expect when getting an estimate from Boulden Brothers.

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Read more about what you can expect when getting an estimate from Boulden Brothers.

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Getting an Estimate, From A to Z http://bouldenbrothers.com/getting-estimate-a-to-z/ http://bouldenbrothers.com/getting-estimate-a-to-z/#comments Tue, 20 Mar 2018 18:45:04 +0000 http://bouldenbrothers.com/?p=3471 Because we want to make it as easy as possible for homeowners to book an estimate, there are two simple ways to get it done: If you happen to realize that you would like an estimate while a Boulden Brothers … Continue reading

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Because we want to make it as easy as possible for homeowners to book an estimate, there are two simple ways to get it done: If you happen to realize that you would like an estimate while a Boulden Brothers technician is in your home, they will be able to assist you by calling you into the office to speak with our project coordinator. Or if you’ve obtained our phone number from the radio, in the newspaper, online, etc., just call us and we’ll immediately transfer you to our project coordinator to get the process started.

What will happen when I call in?

The project coordinator will gather all the relevant information about your home so that our project manager will be prepared to meet your expectations and address your specific needs once he makes the visit. Some of the information we’ll be gathering is the age of the current system, whether it’s natural gas, propane, oil, or electric, and what it is that you’re looking to do (e.g., switch from oil or heat pump to gas). We’ll also ask for the day and time that you would like the appointment. The project coordinator will email you a free pamphlet about what to expect during the process of trying to find an HVAC contractor.

If you don’t know all the exact details about when your system was installed, we will certainly be able to find out once we’re in your home. (More often than not, a homeowner’s equipment ends up being even older than they thought.) Based off of the serial number, we can tell when the equipment was manufactured and get a good idea of approximately how old the system is.

    What happens once I set an appointment?

    We’ll call you the evening before to confirm the appointment and again when the project manager is on his way. Because want to make everything as stress-free as possible, you’ll receive a text message showing a photo of the project manager along with his bio. Our clients tend to love this feature because it give a bit of information about the person who will visit your home. Additionally, it’s great to know that the person who shows up at your door will arrive in a Boulden branded truck, wearing a Boulden uniform, and carrying a Boulden ID badge. We do everything we can to make sure your home and your family stays safe.

    Once the project manager gets to your home, the first thing they will do is confirm the information we obtained to make sure it’s accurate. Most importantly, though, they will need to find out a little bit more about your family and home to make sure we do everything we can to meet your expectations for the new system. Next, we perform a full engineering analysis to determine the heat loss and heat gain in the home. (This is a unique feature we provide, but we think it should be done by every heating/cooling contractor.) The analysis will tell us the number of BTUs we need for heating or cooling to ensure we’re installing properly sized equipment that will run as efficiently and as long as possible. The entire process, from beginning to end, will take approximately 60 to 90 minutes. During that time, we’ll make sure to address every issue and concern you may have.

    How long will it take for you to figure out a plan?

    More than likely we’ll be able to come up with a plan while we’re still at your home. Of course, there are extremely rare occasions when something is unusual or complex and the engineering needs must be met outside your home before we can provide you with information. However, about 98% of the time we’ll be able to discuss a complete list of options that best suit your needs while at your home.

    What’s next

    We like to ask for a decision because if we’re doing our job correctly, we should have addressed all of our client’s needs. There are times of year when we offer different promotions or specials. If there is something that we’re currently offering, we will make sure to let you know. The most important timeframe for clients tends to be when they are available and/or when they would like the installation to be completed. After all, most people don’t want to wait for weeks if they’re met with an unexpected surprise and it’s extremely hot or cold outside. In many cases we can set up an installation date for the next day.

    We know that homeowners want to make an informed decision. Going with Boulden Brothers is always going to be a good choice in terms of value for the service we provide. If you’re in the process of trying to find an HVAC contractor, get scheduled for an estimate today by giving Boulden Brothers call or contacting us online.

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