Almost anyone would become a little bit leery after being taken advantage of by a business. I would love to say that most people aren’t taken advantage of by their contractors. The reality is, however, that most people will be at some point in their lives. Even I have been taken advantage of in the past. You would think that I of all people would have been able to avoid it, since I’m in the contracting industry myself. That’s not the case—I ended up getting into a drawn out legal battle. Even though I won all the judgements at the end, I collected almost none of the money that was awarded to me.
Because we are familiar with what it is like to be taken advantage of, we are dedicated to making sure our customers don’t ever have to suffer the same fate. At Boulden Brothers, we work extra hard to give our customers an overall great experience and peace of mind.
Our business was started in 1946 as a coal company, and we later expanded in scope as an oil company. A large part of our business philosophy has been taking on a client for life. Everybody that puts their trust in Boulden Brothers becomes someone that we want to help for many years to come. To do that, we make our clients secure in knowing that if and when they have a problem, we will be there to help.
We’re very proud of the fact that our company now spans three generations. Not many other companies out there can say the same thing. We’ve stood the test of time thanks to our clients’support. Our reputation is very important, and word of mouth about positive experiences goes a long way. Whenever our clients rave about the service and tell their friends, neighbors, and family, we know that we’re doing something right.
This is one of the main reasons why at Boulden Brothers, we want to make sure we do everything in our power to place our clients’interests above all else. We have extensive warranties and guarantees in place so clients will clearly understand that they are fully taken care of. This is deeply engrained into our company’s history, and it permeates through the minds of every single person in our organization. We will do right by our customers in every situation.
Clear communication is very important not only with the initial experience, but with support and followups as well. We know that people are counting on us, and we need to be there for them. This starts with giving our clients easy-to-understand explanations of exactly what we’re doing. Some terms commonly used in the industry are nearly incomprehensible to the general public, so we make sure to ditch the lingo as much as possible.
We know that the best thing we can do is educate our clients about what is in their best interests. If we are successful in doing that, they will end up making sound decisions that will protect themselves, their home, and their family.
If you have any questions about how Boulden Brothers can give you peace of mind with an outstanding experience, give us a call today. We look forward to hearing from you.