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We had a Technician here a few months ago to check out our AC. I believe it was Courtney. She was great. Now, a few months later we've decided to replace our almost 20 year old furnace and AC. The Project Specialist, Rob was here today and he was friendly, informative and knowledgeable He took all of our information and left a detailed estimate of what he thought we needed. No pressure to sign up today. We're still waiting on the person that came on Tuesday to give us his estimate....
Courtney is just the best, she was so kind to my partner who was sick for a couple of years! That meant so much to me!! She is a true professional with a personal touch that is so reassuring to me! I totally trust her and look forward to her visits to check my heating and air conditioning!!
Joe, the service technician that came to my house was extremely knowledgeable and did a very thorough check of the A/C system. He made some worthwhile recommendations for us to consider and thoroughly explained the benefits of thes recommendations. He also explained every step of the service he was performing.
Joe is very customer focused and it was a pleasure talking with him. Thank you Joe and thank you Boulden!
From the first call until the service at my house, the experience was terrific. The repair technician, Courtney, was extremely knowledgeable, helpful and kind. I would recommend this company without reservation.
Had an A/C problem. Mario was prompt, thorough, professional and polite. Diagnosed problem as defective thermostat replaced and programmed new one and ensured system was performing properly before he left.
The sales Rep. Rob, arrived early and was very professional about evaluating our home for determining the size and type a/c unit that would be required. He explained everything that would be performed and answered all of my questions. He set up a very reasonable install date and hopefully everything will go well.
Yay!!! I have air again, thanks to Courtney. She provided excellent, fast service. She also explained and showed me what was wrong and offered great preventive maintenance advice. She was great and very friendly. Thanks, Courtney!
Charlie came to my house to take care of 2 issues. He was in and out pretty quickly and I knew he knew what he was doing. He fixed them in no time for me. Thanks Boulden Brothers!
We used Boulden for a recent A/C system repair. They promptly sent out their technician Courtney - she's fantastic! Very knowledgable, personable, and professional. She did a great job with the repair - she checked her work afterwards and didn't rush; a very neat and clean job. As 10 year+ loyal customers of Horizon Services, Courtney helped swing our opinion of HVAC companies over to Boulden. Thanks Courtney!
I've used Boulden Brothers for HVAC and plumbing many times and always had a great experience. I highly recommend them.
I have been a customer of Boulden since 2002. I had an incident that I needed verified by Boulden. They sent Courtney to check out the issue at hand and Courtney was very professional and very honest with me. The situation was reviewed and nothing had to be repaired. I of course was ecstatic over the final diagnosis. Courtney in my opinion is an outstanding individual who is an asset for your company. She loves her job, and it shows in her experience and knowledge of her duties performed. She has all of the components needed to be the best in whatever she attempts, and I felt she needed to be recognized for these skills. To top it off, she has a caring and friendly personality which is not easily found in this type of industry today. Bravo!!! to the person who saw these qualities in Courtney and hired her.
Very Satisfied Customer,
Jason came by yesterday and was punctual, courteous, and knowledgeable. He even assisted me in replacing my batteries for my thermostat which he didn't have to do. Thanks Jason!!!
We had a plumbing technician Carlos come yesterday for a call to fix our bathroom faucet handles. He was punctual, polite, honest and very helpful. He gave us 3 options, with one being how to fix it ourselves and showed us how to do it. We were so impressed with his professional manner. We have been burned by 'big company' plumbers before and have not been satisfied with their customer service and felt overcharged and taken advantage of. I highly recommend Boulden Brothers!!!
I dealt with 3 separate techs this week, all of whom were polite, courteous, and professional.
Would like to thank Bobby Brown for his pleasant demeanor as he handled a situation with my heat pump. Next up was Rich who spent a few hours working hard to get my new water heater installed properly. And last, but certainly not least, was Travis who quickly did maintenance on my water conditioning system.
Was a pleasure dealing with these employees. And I can't thank Boulden Bros enough for squeezing me in so I didn't have to wait days before getting my problem solved!
Our A/C broke unexpectedly, which is a major concern for us as 3 members of our family have asthma, and the company that we have a service contract with could only put us on the schedule two days out. We contacted Boulden Bros. and a tech was out the same day! The tech was friendly and professional as was the customer service staff when we called. Thank you Boulden Bros. for not making us wait!
We have had 3 service visits from Boulden Brothers and have been extremely satisfied with the service. Our first incident was an AC issue during the heat wave. Courtney had us fixed up in no time and convinced us to purchase the maintenance agreement. Boulden followed up with us to come and do maintenance on our hot water system. Rich did that maintenance and unfortunately a brass fitting broke, but it was old and never been turned since installation several years ago. My husband was watching at the time and It certainly was not Rich's fault! Sometimes things just happen. Our system wasn't affected and Boulden again followed up with us to make this repair at no cost to us. All of the Boulden employees who have done our service, Courtney, Rich and Carlos, were extremely courteous and professional. We are very glad that we purchased the maintenance agreement! We have complete confidence in Boulden and feel that they will handle any future issues to our satisfaction and in a timely manner.
One final comment on Rich - It is great to see a young man starting his trade with such dedication and professionalism. It seems to be a rare quality in this day and age!
I've lived in my home for about 27 years and have never had an experience like the one I had when Jon Rivers came out to my house to give me an estimate to have a Daikin mini split system installed. He wrote and handed me the proposal before he left my home. He was able to answer ALL of my questions without hesitation and followed up by phone or email in response to any additional questions within minutes. After interviewing 5 separate companies, I am inclined to go with Boulden Brothers based on this experience. Thanks Jon!
The service was really great. Mario was prompt, communicated our problem and solution clearly, and worked cleanly. The experience from call in through paying was very professional and satisfying. We'll definitely be doing more business with Boulden in the future.
Boulden brothers are simply the best , the project specialist is so knowledgeable about what he does, their pricing is so good, they don't just charge any nonsense price. This guys are really the best . Thanks to Jon Rivers , please my fellow citizens please call them and ask for Jon , he is the guy to talk to , he very good. Very professional, he so knowledgeable about the whole plumbing, electric and air conditionings . Thanks Jon
Carlos was friendly and professional. He explained what he was going to do for our plumbing maintenance and then pointed out things as he did them. He made sure that everything worked and then cleaned up. I learned things about our plumbing from Carlos, and I was impressed with his work.
Joe was a very knowledgeable technician and I really appreciated the time he took to explain everything to me . I also love how helpful he was and how he took his time working on my Central Air unit . And my house is now feeling really good... Thanks to Mr.Joe