See what our customers say about their Boulden Brothers experience
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Had a pretty scary electrical issue pop up this morning, and was a bit lost on what to do. Not only did Katie, their customer service representative, give my mind some ease and make sure that all my power was shut down, but she also did her best to get a service person out to the house urgently (without up-charging me an 'emergency fee.' An hour and some change later, Charlie knocked at my door. He was calming and reassuring. He quickly resolved the issue so that he could put my mind at rest, but then took the time to walk me through scenarios that could have led to the issue as well as a short tutorial of my electrical system and wiring. Now this was the superior service aspect, because before Charlie did all this - I was convinced that my house was going to eventually burn down due to faulty wiring (because that's how my brain works - crazy). Charlie really put my mind to rest and gave me some excellent knowledge about my house and my family's safety. Many thanks for a super outstanding experience.
Requested an estimate for a new furnace and Jon was very personable and detailed in what the work entailed. Let me ask questions and answered them.
Thank you Boulden Brothers for the fast great service I was provided...from setting my appointment to sending out Carlos, he's awesome!!
Just received service from Mario and his apprentice, Ryan. They were timely, knowledgeable and very courteous. You employ the most delightful technicians. Each is as great as the one before.
Boulden is a fantastic company that has excellent customer service. Jason was friendly, knowledgeable and fast.
I have had nothing but great experiences with Boulden Brothers. Two years ago they replaced my heating and air systems. It wasn't an easy job due to tight spaces and a very odd setup. Today I had Joe out for a regular heater checkup and he was very thorough and friendly. I also had Carlos out to look at some plumbing issues. He was also very thorough, answered all of my questions and even steered me away from things that I thought needed to be done but he said wouldn't improve the plumbing situation. I appreciate his honesty. Others might have done the work for the money and not mentioned that it was unnecessary. Thank you Boulden Bros for employing honest and thorough technicians and plumbers.
Had Rob Pennington over this mourning to get a price on a new Heater and Air conditioner. He was on time and took measurements of the house. Then put together two estimates, and explained the deference between a single stage and two stage units. Very educational. Thank You, Steve
Kevin is a reliable and knowledgeable plumber. I've learned through experience that he will do what is necessary to do the job right and to do it the first time. I also trust the information that he gives me, something that I cannot say for all workmen. I will continue to use this service.
I NEVER write reviews about anything on Facebook, but I am taking the time to let everyone know how wonderful our experience was with Courtney, the technician that serviced our heater today. From the moment she walked in the door to diagnose the issue, she was pleasant, professional and knowledgeable. She is a great ambassador for your company and because of HER, Boulden Brothers will be our "go to" company for service. Please take the time to thank her for her for going the extra mile to ensure our heat unit was fixed in less than 24 hours!
Both Kevin and Joe did a great job , Joe drained our water heater and did a full check on it while Joe was checking out our heating system making sure everything was up to par. THANKS GUYS I would recomend these guys to everyone.
I never write reviews but could not let this one go unrecognized. Our heater stopped working last night. I called and spoke with the answering service and was promptly scheduled for this morning! Miraculously it started working late last night and for a moment I considered cancelling but didn't. I want to tell you about our Angel and technician Courtney. From the moment she walked in she was professional, understanding of time, friendly and such a good communicator. I appreciated the tips and education she proved me about my system. She showed such kindness and professionalism when giving the bad news about the system. Her calm demeanor kept me calm. Finding out you have multiple cracks that require your system to be shut down immediately as a snow storm approaches was not how I thought this story would go! For a moment I dared to think about what could have happened if I had cancelled the appointment. She is our Angel and we will only request Courtney as our technician!! All this gets better... As she fielded my questions, she immediately got a hold of the office to send Jon Rivers out! 2 angels in 1 day...he was at my house in less than 30 minutes. I was on a conference call and knew I had limited time at the house, he jumped into action taking measurements and preparing our estimates. I appreciated his honest upfront approach, he offered me options and I never felt pressured. Jon is friendly , approachable and he fielded all of my questions. And patiently waited as I tried to reach my fiance by phone. He took the time to ask and listen to my concerns and needs, he delivered above and beyond. Looking forward to our team installing our new heater tomorrow! YES tomorrow! I look forward to the opportunity to recommend Boulden Brothers and their team to my family and friends. If you want excellent service , ask for my 2 favorites Courtney & Jon!!
I just got an estimate from Boulden Brothers to replace my old oil heater. Their Project Specialist, Rob Pennington came out and did an inspection of the heater and an overall assessment of my space. Rob was friendly and very professional. I would recommend them to anyone who needs heating, air conditioning, plumbing etc. Well done!!
We called Boulden Brothers this morning and they sent Courtney out within a couple of hours and fixed the problem. It was a minor thing but the fact that it was treated as important enough to come and look at was great for us. Courtney is very personable, explained alot to us and we will definitely request her for any other services we may need. We will also recommend her to our friends.
I called and the same day Jon Rivers came to my house. He was on time and very professional. He measured every room and window in the house and figured out what was the right size units i needed to properly heat on cool my house. He walked me thru the while installation process and told me exactly what was going to be done which made me feel confident in choosing Bolden bros. Even now when I have a question he replies to my emails that day. I can't say enough on how polite and professional he was. The heat pumps will be installed Wednesday and I am sure they will be as professional as Jon was.
We were looking for a new Furnace Air Conditioner since ours was getting old. We interviewed 5 different companies. We met with Rob from Boulden Brothers on Wednesday night for our last quote and booked installation for that same Friday. Rob was knowledgeable, professional and thorough. We are excited for our new energy efficient system to be installed. We went with Boulden or two reasons: 1) The brand they install had the best reviews with the least problems and 2) the customer service we received from Rob. Thanks Rob for helping us through the process.
Jon Rivers was my salesmen, he introduce himself, putting his footsies on, very polite explained everthing he was doing and why. Jon ask me if I had any question, he was very noligable about your service, very patience. I appreciate the time he gave me. Thank You
I've lived in my home for about 27 years and have never had an experience like the one I had when Jon Rivers came out to my house to give me an estimate to have a Daikin mini split system installed. He wrote and handed me the proposal before he left my home. He was able to answer ALL of my questions without hesitation and followed up by phone or email in response to any additional questions within minutes. After interviewing 5 separate companies, I am inclined to go with Boulden Brothers based on this experience. Thanks Jon!
Been using Boulden Bros. for 15 years. Top notch service, employee's and results. Highly recommended.
Boulden brothers are simply the best , the project specialist is so knowledgeable about what he does, their pricing is so good, they don't just charge any nonsense price. This guys are really the best . Thanks to Jon Rivers , please my fellow citizens please call them and ask for Jon , he is the guy to talk to , he very good. Very professional, he so knowledgeable about the whole plumbing, electric and air conditionings . Thanks Jon
We applaud the work of Travis on November 7 as he diagnosed the problems with our 16-year-old furnace and the followup work of his colleague Jon Rivers who designed a new HVAC system for us in a very timely way. We decided to replace our heating and air conditioning system based on their excellent professional assistance.