Read what our customers say about their Boulden Brothers experience

Local Reviews

Rated 4.8 out of 5 stars based on 667 customer reviews

Map of Newark, DE

VeryPleased




Our technician was Alex. He was very knowledgable and explained what needed to be done and the cost. In addition, Alex was willing to answer any questions in a very professional manner. As always, we were quite pleased with Boulden.


Map of Wilmington, DE

Great service




Came early and reviewed work with me.


Map of North East, MD

A very good job. Very thorough.





Map of Elkton, MD

Great service




Called for service and they were here same day. Travis was very polite and knowledgeable. He explained what he had done to correct our problem with our air conditioner.


Map of Hockessin, DE

Very good service. Courtney was thorough, professional and very pleasant throughout.





Map of Dover, DE

Super service!




Courtney was very professional in every way. She kept me informed every step of the way and did in fact improve my systems performance. She is an asset to your company!


Map of Delaware City, DE

Courteous service





Map of Newark, DE

Very good service




Alex has very good people skills. Connects with customer easily


Map of Newark, DE

Drain pan replacement that took 3 trips and because Boulden didn't have the required replacement part I ended up paying the labor in 2014 for a tempor




Yesterday's service by Alek was completely satisfactory. The rest of the experience was not so wonderful. It started June 03, 2014 with a service call to fix a problem with water on the floor after running the air conditioner. The technician found the problem to be a crack in the drain pan. A replacement drain pan was not available, so the technician did a temporary patch to the drain pan and re-assembled the air conditioner. For this I paid a total of $465, $39 to show up and $426 for the repair. I was left with the feeling that a drain pan would be ordered and when it came in I would be contacted to set up a schedule for the replacement. This didn't happen and I basically forgot about it and was lucky that the temporary repair lasted through the summer. When I started the AC June 2015 the water problem reappeared so I called Boulden and reminded them of the problem and a technician came on June 19. He took the AC apart and when trying to reassemble everything discovered that the drain pan he was sent out with was the wrong size and the evaporator would not fit in it. He did another temporary patch to the old drain pan and re-assembled the AC. For this service call I did not receive a charge. Again I was left with feeling that I would shortly receive a call to schedule a time to install the correct size drain pan. I got frustrated after not hearing anything for over a week and called Boulden on 30 June to inquire as to what was going on. After being on hold for a while, I was told a technician would be out that afternoon. Alek arrived and disassembled the AC and discovered that the evaporator and cabinet weren't a pair. This apparently when Boulden installed a replacement AC and furnace in 2004 so the pan Kyle was sent out with fit the cabinet but not the evaporator. Alek installed the new drain pan and re-assembled everything. For this I got charged $426. Since Boulden didn't have a replacement drain pan in 2014 and had to do a temporary patch , it seems I paid the labor twice even though I wasn't the party responsible for not having parts on hand. Also I was not terribly impressed by that lack of follow-up by the scheduling people.


Map of Newark, DE

Alex was great. Service was excellent.





Jason C.

Jason C.

Noise

Near N Rd, Wilmington, DE 19809
Jason C.

Jason C.

Water

Near Village Dr, Hockessin, DE 19707
Jason C.

Jason C.

No Ac

Near Heritage Trace Dr, Smyrna, DE 19977
Chris C.

Chris C.

Well pump replacement

Near Chippenham Dr, Newark, DE 19711
Jason C.

Jason C.

No Ac

Near Wind Ln, Wilmington, DE 19810
Chris H.

Chris H.

Goodman AC

Near Powderhorn Dr, Newark, DE 19713
Travis H.

Travis H.

AC maintenance

Near Goosemar Rd Exd, North East, MD 21901
Courtney K.

Courtney K.

Ac pm

Near Riva Ridge Ln, Bear, DE 19701
Jason C.

Jason C.

No Ac

Near Dewson Ln, Wilmington, DE 19805
John H.

John H.

Ac repair

Near Skyline Dr, Wilmington, DE 19808
Travis M.

Travis M.

AC repair

Near Davinci Ct, Hockessin, DE 19707
John M.

John M.

Ac maintenance goodman

Near S Hilton Rd, Wilmington, DE 19803
Travis H.

Travis H.

AC repair

Near Wood Duck Ln, Elkton, MD 21921
John H.

John H.

Ac repair

Near W Park Pl, Newark, DE 19711
John M.

John M.

Ac maintenance goodman

Near S Hilton Rd, Wilmington, DE 19803
Chris H.

Chris H.

Radio ad AC

Near Clark Cir, Delaware City, DE 19706
Jason C.

Jason C.

No Ac

Near Bellemoor St, Wilmington, DE 19804
Courtney K.

Courtney K.

Ac pm

Near McDowell Dr, Dover, DE 19901
John M.

John M.

Ac maintenance goodman

Near Anchorage St, Wilmington, DE 19805
Chris H.

Chris H.

Goodman AC

Near Tarcote Ct, Newark, DE 19702
John H.

John H.

Ac repair

Near Crest Rd, Wilmington, DE 19803
John M.

John M.

Ac maintenance goodman

Near Culver Dr, Wilmington, DE 19810